Proﬁtably fulﬁlling customer orders
Proﬁtably fulﬁlling customer orders in today’s global, multichannel environment is more diﬃcult and complicated than ever. Supply chains are longer and more complex. Customers have more shopping options, leading to more complex paths to purchase and multifaceted order management issues.
The challenges are magniﬁed by the fact that many companies have implemented processes and systems for order fulﬁllment, resulting in a lack of order visibility across the company. This causes an inability to eﬃciently manage the order lifecycle, resulting in lower order ﬁll rates, higher expedited orders and increased customer satisfaction issues. The challenge for all supply chain partners is to ﬁnd ways to proﬁtably deliver seamless multi-channel order experiences.
Small business retailers to achieve greater customer satisfaction
Logiwa Order Management oﬀers capabilities for proﬁtably promising and fulﬁlling orders across multi-site distribution networks order orchestration, proﬁtable order promising and inventory visibility. Together, these capabilities enable small business retailers to achieve greater customer satisfaction while optimizing the utilization of inventory, labor and logistics assets across all levels of the supply chain.
Visibility with a real-time view of inventory
Logiwa Order Management provides visibility with a real-time, time-phased view of on hand and projected inventory at all sites and in movement across the extended supply chain. Proﬁtable order promising and order orchestration functionality leverage this projected inventory data to ensure that orders from all sales channels are fulﬁlled from the most proﬁtable locations that match customer delivery windows and corporate strategies.
The combination of real-time visibility, order orchestration and proﬁtable promising capabilities enable real-time, customer-centric order fulﬁllment decisions to be made that optimize the trade oﬀs between costs, service, strategy and proﬁtability in a dynamic, multi-level distribution environment.