How Do I Check Why My Orders are not downloaded to Logiwa?

Screen Path:WMS>Reports>Integration Reports>Integration Log Tracking To check why your orders are not downloaded to Logiwa, you need to go to WMS>Reports>Integration Reports>Integration Log Tracking screen. You can search with Channel filter to narrow your results with the orders that you … Continue Reading

How Can I Skip Picking and Start Packing directly?

Screen Path: WMS>Operations>Order Operations To start packing directly your orders’ status should be ‘Started’, if your orders’ status is ‘Entered’ you need to alocate your order with ‘Start Picking’ button.  Then Press the ‘Create Job’button , then select the Only Packing … Continue Reading

Why my shipping labels print blurry?

Make sure the DPI set in Settings > Printing > Printing Setup > Document Options matches the DPI configured in either CUPS (Mac) or Printer Preferences (Windows). For alignment issues, please try to calibrate your printer. If the issue continues: … Continue Reading

Why do I get ‘Check Inventory’ status on Orders?

Screen Path: WMS>Operations>Order Operations In Logiwa there are 5 possible reasons of getting the Check Inventory status on orders; 1-There is no inventory The out of stock inventory can be tracked from WMS>Reports>Inventory Reports>Listing Inventory Report.         … Continue Reading

What does Error Message ‘Missing or Invalid Ship From Company Name’ mean?

“Hard120200 Missing or invalid ship from company name” error message appears because of the character limits defined by UPS for company name on your Ship From address. For this reason, UPS Ship From company names have to include a maximum … Continue Reading

How Can I Auto Ship An Order When It is Shipped In ShipStation?

Screen Path: Entity>Store Management If you have set up the ShipStation integration, you can ship an order automatically through Logiwa. To do that you need to ensure that you have fulfilled the requirements below; Ship order automatically toggle under the … Continue Reading

How Can I Send Shipment Tracking Info For WooCommerce?

Screen Path: Entity>Store Management For WooCommerce integration, Logiwa is using below extension ; https://docs.woocommerce.com/document/shipment-tracking/ For a smooth running integration you need to install the extension then the shipment information will sync to WooCommerce automatically.   Didn’t Find What You Were … Continue Reading

Can I Upload Documents to my Shipment Order?

Screen Path: WMS>Order Management>Shipment Order In Logiwa, to upload documents to your shipment order, you need to go into the shipment order that you want to upload documents to, then you need to press the upload documents button at the … Continue Reading

How Do I Import My Orders?

Screen Path: WMS>Order Management>Shipment Order To import your orders go to the Shipment order screen;     Click the import Shipment order from Excel template button which is located at the bottom. Download the excel template and import the template … Continue Reading

How Do I Delete An Order?

Screen Path: WMS>Order Management>Shipment Order To delete an order, you need to go Shipment Order screen. Click the order which you want to delete and click the ‘Delete’ button.     Completed Shipped Delivered Cancelled Statuses cannot be deleted.   … Continue Reading