How Do I Check Why My Orders are not downloaded to Logiwa?

Screen Path:WMS>Reports>Integration Reports>Integration Log Tracking

To check why your orders are not downloaded to Logiwa, you need to go to WMS>Reports>Integration Reports>Integration Log Tracking screen. You can search with Channel filter to narrow your results with the orders that you are having problems

 

Integration Log Tracking_QuickAnswers&FAQs_1

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On the following screen where your orders’ integration status is displayed, you can see if the integration is succesful or not.

Referance code stands for SKU in get items and sync inventory operations, it stands for Order Code in Get Orders and Send Shipment info operations.

Please check the error message on this page to see the reason for not downloading.

 

Integration Log Tracking_QuickAnswers&FAQs_2

 

 

 

 

 

 

 

 

 

 

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How Can I Skip Picking and Start Packing directly?

Screen Path: WMS>Operations>Order Operations

To start packing directly your orders’ status should be ‘Started’, if your orders’ status is ‘Entered’ you need to alocate your order with ‘Start Picking’ button. Order Operations_QuickAnswers&FAQs_1

Then Press the ‘Create Job’buttonOrder Operations_QuickAnswers&FAQs_3 , then select the Only Packing job type.

Order Operations_QuickAnswers&FAQs_3

 

 

 

 

 

 

 

 

 

 

 

Then go to WMS>Order Management>Order Packing screen to start packing.

When you start packing, please scan your shipment location as start location.

 

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Why do I get ‘Check Inventory’ status on Orders?

Screen Path: WMS>Operations>Order Operations

In Logiwa there are 5 possible reasons of getting the Check Inventory status on orders;

1-There is no inventory

The out of stock inventory can be tracked from WMS>Reports>Inventory Reports>Listing Inventory Report.

 

Listing Inventory Report_QuickAnswers&FAQs_1

 

 

 

 

 

 

 

 

 

 

2) The Location of the inventory might be Locked

The Locked status of a location can be viewed from WMS>Setup>Location>Location Setup screen

If your location is locked, then you can unlock it from that screen.

Location_QuickAnswers&FAQs_2

3) The location might not be a Picking Location

If Location Picking type is ‘No Picking’, no inventory can be allocated from there. You can change picking type to ‘Picking’ from location screen.

Location_QuickAnswers&FAQs_3

4)There might be no free inventory

You can track the free inventory quantity from WMS>Reports>Inventory Reports>Inventory Report

Free inventory means the inventory which is not allocated, during allocation system checks Free Quantity.

 

Inventory Report_QuickAnswers&FAQs_4

 

 

 

 

 

 

 

 

 

5) The inventory might be damaged

If the inventory is damaged, it can not be allocated for customer orders. You can track damaged inventory from WMS>Reports>Inventory Reports>Inventory Report. Damaged inventory can be checked from Quarantine and Suitability fields.

Inventory Report_QuickAnswers&FAQs_5

 

 

 

 

 

 

 

 

 

 

 

 

 

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What does Error Message ‘Missing or Invalid Ship From Company Name’ mean?

Hard120200 Missing or invalid ship from company name” error message appears because of the character limits defined by UPS for company name on your Ship From address. For this reason, UPS Ship From company names have to include a maximum of 35 chars (including spaces).

Also you need to change the Customer name from the Shipment order screen, you will first go to edit mode by clicking the edit button at the top of the screen, then double click to Customer field. On the popped up screen you can change the customer name.

 

Shipment Order_QuickAnswers&FAQs_2

 

 

 

 

 

 

 

 

 

 

 

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How Can I Auto Ship An Order When It is Shipped In ShipStation?

Screen Path: Entity>Store Management

If you have set up the ShipStation integration, you can ship an order automatically through Logiwa. To do that you need to ensure that you have fulfilled the requirements below;

  • Ship order automatically toggle under the Store Management screen must be true.  

Store Management_QuickAnswers&FAQs_1

 

 

  • The Default Ship Location and Default Pallet Type fields under the Warehouse screen must be filled in, otherwise you will encounter with “Please define a pallet type to warehouse” error.

Store Management_QuickAnswers&FAQs_2

 

 

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  • The allocated and picked items must be in a location where  “Packing” location function is true.

Store Management_QuickAnswers&FAQs_4

 

 

  • If the order has not been allocated yet, only the Tracking number and the Carrier of the order will be updated.

 

 

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How Do I Import My Orders?

Screen Path: WMS>Order Management>Shipment Order

To import your orders go to the Shipment order screen;

 

ShipmentOrder 1 Logiwa WMS

 

Click the import Shipment order from Excel template button which is located at the bottom.

Download the excel template and import the template back using the import shipment order button.

 

Quick Access: Logiwa Main Buttons

 

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How Do I Delete An Order?

Screen Path: WMS>Order Management>Shipment Order

To delete an order, you need to go Shipment Order screen.

Click the order which you want to delete and click the ‘Delete’ button.

 

ShipmentOrder 3 Logiwa WMS

 

  • Completed
  • Shipped
  • Delivered
  • Cancelled

Statuses cannot be deleted.

 

Quick Access: Logiwa Main Buttons

 

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How Do I Create Picking Tasks?

Screen Path: WMS>Operations>Order Operations

To create picking task for an order, go to Order Operations screen.

Select the order which you want to create picking tasks for then click the ‘Create Picking Tasks’ button.

 

Picking 1 Logiwa WMS

 

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How Do I Pick An Order?

Screen Path: WMS > Mobile > Order Operations > Mobile Order Picking

To pick an order go to WMS > Operations > Order Operations screen select your order and allocate your items by using the create picking tasks button Picking 2 Logiwa WMS. Then you need to create a job by pressing the create job button Picking 3 Logiwa WMS.

On the next screen select your job type and client then press OK. Your job id will be displayed afterward.

 

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To pick an order go to WMS > Mobile > Order Operations > Mobile Order Picking screen.

 

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Scan target location or LP.

 

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Scan the order number or the job number, and press Get Tasks button.

 

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Scan the source location or LP and barcode, quantity, do the same till you picked all the items in your order. Then a message that indicates the task is completed will be displayed.

 

Picking 9 Logiwa WMS

 

You can view the order status from the order operations screen.

 

Picking 10 Logiwa WMS

 

 

Quick Access: Logiwa Main Buttons

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How Do I Pick Multiple Orders?

Screen Path: WMS > Mobile > Order Management > Mobile Order Picking

To pick multiple orders go to WMS > Operations > Order Operations screen, select your orders and  allocate your items  by using the create picking tasks button Picking 2 Logiwa WMS. Then you need to create a job by pressing the create job button Picking 3 Logiwa WMS.

On the next screen select your job type and client then press OK. Your job id will be displayed afterwards.

 

Picking 11 Logiwa WMS

 

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To pick orders go to WMS > Mobile > Order Operations > Mobile Order Picking screen.

 

Picking 13 Logiwa WMS

 

Scan the target location or LP.

 

Picking 14 Logiwa WMS

 

Scan the order number or the job number, and press Get Tasks button.

 

Picking 15 Logiwa WMS

 

Scan the source location or LP and barcode, quantity, do the same till you picked all the items in your orders. Then a message that indicates the task is completed will be displayed.

 

Picking 16 Logiwa WMS

 

You can view the order status from the order operations screen.

 

Picking 17 Logiwa WMS

 

 

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