How to Delete Multiple Records In Logiwa?

You can delete records in Logiwa in 2 ways;

  1. By turning on the ‘Multi Select’ toggle on at the left bottom of the grid, then selecting the records. Please keep in mind that you can only delete 20 records at a time.




2.By holding down the ‘Ctrl’ key and hoovering the mouse to the desired records to delete them.




















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How Can I Skip Picking and Start Packing directly?

Screen Path: WMS>Operations>Order Operations

To start packing directly your orders’ status should be ‘Started’, if your orders’ status is ‘Entered’ you need to alocate your order with ‘Start Picking’ button. Order Operations_QuickAnswers&FAQs_1

Then Press the ‘Create Job’buttonOrder Operations_QuickAnswers&FAQs_3 , then select the Only Packing job type.

Order Operations_QuickAnswers&FAQs_3












Then go to WMS>Order Management>Order Packing screen to start packing.

When you start packing, please scan your shipment location as start location.


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How To Import Purchase Orders


  • Import Template can be downloaded from Purchase Order screen with the button ‘Download Excel Pattern’.

Purchase Order_QuickAnswers&FAQs_1







  • After filling the Excel file, ‘Import Purchase Order from Excel’ button is clicked and desired excel file is chosen.


Purchase Order_QuickAnswers&FAQs_2








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Then a message must be shown displaying Operation completed



  • Update or partial import is not possible for an order. All the information and lines of an order must be imported within 1 excel file.


  • Supplier and address data is defined with the information given; there is no need to define before.
  • Item and packing type must be defined before so that system does not create the item if the item code does not exist.
  • 3rd row must include only the field names given and the data must start from the 4th row. Otherwise the system will give an error.
  • If there is an error, any missing data, etc. All of the file will be roll-backed and the errors must be fixed and file must be imported again.
  • Enter Character is not allowed in the system. There must not be any Enter Character in the data.
  • If the supplier and supplier address (City, State, Country, Address Type and Address text) is not defined before, these records will be created during import.  
  • All of the file will be roll-backed and the errors must be fixed and file must be imported again if there is an error, any missing data, etc.
  • Every batch has a unique number; this number is created during import and shown in the dialog box at the end of the import operation. With this number the imported data can be checked.
  • For a purchase order code each row with the columns including the data related to order –not the order line- must have the same data.






  • “Data should start at 4th row”



Start entering your order data at 4th row of excel import file and do not delete or change the place of any of the first three rows. Thought you can change the place of the columns as you like.

Purchase Order_QuickAnswers&FAQs_4






  • “Purchase order is already created. Purchase Order Code: ” + dataValue_ + “. Row Number: ” + dataValue_ + “. “



Check the order codes as this means there is an order in system with the order code you are trying to import.


  • “Row count cannot be more than 1000 at once”   



An import file can only contain 1000 lines, please check your file and make a new file if you have more than 1000 rows to import. Also keep in mind that an order code cannot be imported more than once so do not divide your order lines into two import files, always have all the lines for an order in one file.

  • “There is a discrepancy between data of this order. Please check order rows. Purchase Order code: ” + dataValue_ + “. “  

This error is only valid for multi-line orders. When you want to import an order with multi detail lines, you need to mention header data (receipt order code, warehouse, client, supplier etc.) on every row. And on every row this data must be the same or else it creates a conflict, for example on every row of the order customer code has to be same because an order can only have one customer.  

  • “There is no data to import”


This usually happens when you forget to save your data before closing the excel file. This is a very self-explanatory message which means your excel is empty basically.

  • “Purchase Order Import Completed. Import Key Number : PurchaseOrderImport-” + time Stamp_”


This is the only message we want to see as this means everything went well and import was successful also integration key generated for this import batch is displayed for you to use if you want to process or check orders specifically belong to this batch.

Purchase Order_QuickAnswers&FAQs_5






Cannot be Null Errors


Some fields are mandatory for an order record to be created in the system. These fields are identified and can be distinguished by red field names on import template.

Purchase Order_QuickAnswers&FAQs_6





  • “Order code cannot be null : PUOR_CODE”
  • “Order type cannot be null : PUOR_PURCHASEORDERTYPEID”
  • “Order status cannot be null : PUOR_PURCHASEORDERSTATUSID”
  • “Inventory Site cannot be null: PUOR_INVENTORYSITEID”
  • “Depositor cannot be null : PUOR_DEPOSITORID”
  • “Supplier code cannot be null : PUOR_SUPPLIERID”
  • “Address code cannot be null : PUOR_SUPPLIERADDRESSID or PAAD_CODE”
  • “Item code cannot be null: PUOI_PURCHASEITEMID”
  • “Item Pack type cannot be null : PUOI_INVENTORYITEMPACKTYPEID”
  • ” Pack Quantity cannot be less than zero : PUOI_QUANTITY”


Field Mandatory
Order Code Yes
Order Type Yes
Order Status Yes
Inventory Site Yes
Client Yes
Supplier Code Yes
Address Code Yes
Address Type (Only when the address is new)
Address Text (Only when the address is new)
City (Only when the address is new)
State (Only when the address is new)
Country (Only when the address is new)
Item Code Yes
Item Pack Type Yes
Pack Quantity Yes


Cannot be Found Errors


Some fields reference the master data which needs to be created prior to import order like warehouse, inventory site, inventory item etc. When the data entered in these fields does not match any of the master records in the system, import operation cannot be completed and an error is being displayed indicating the data does not exist in the system.


  • Purchase order type cannot be found: ” + dataValue_ + “. Column : PUOR_PURCHASEORDERTYPEID
  • Purchase order status cannot be found: ” + dataValue_ + “. Column : PUOR_PURCHASEORDERSTATUSID
  • Inventory site cannot be found: ” + dataValue_ + “. Column : PUOR_INVENTORYSITEID
  • Depositor cannot be found: ” + dataValue_ + “. Column : PUOR_DEPOSITORID
  • Inventory cannot be found: ” + dataValue_ + “. Column : PUOI_PURCHASEITEMID
  • Item pack type cannot be found: ” + dataValue_ + “. Column : PUOI_INVENTORYITEMPACKTYPEID



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Why do I get ‘Check Inventory’ status on Orders?

Screen Path: WMS>Operations>Order Operations

In Logiwa there are 5 possible reasons of getting the Check Inventory status on orders;

1-There is no inventory

The out of stock inventory can be tracked from WMS>Reports>Inventory Reports>Listing Inventory Report.


Listing Inventory Report_QuickAnswers&FAQs_1











2) The Location of the inventory might be Locked

The Locked status of a location can be viewed from WMS>Setup>Location>Location Setup screen

If your location is locked, then you can unlock it from that screen.


3) The location might not be a Picking Location

If Location Picking type is ‘No Picking’, no inventory can be allocated from there. You can change picking type to ‘Picking’ from location screen.


4)There might be no free inventory

You can track the free inventory quantity from WMS>Reports>Inventory Reports>Inventory Report

Free inventory means the inventory which is not allocated, during allocation system checks Free Quantity.


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5) The inventory might be damaged

If the inventory is damaged, it can not be allocated for customer orders. You can track damaged inventory from WMS>Reports>Inventory Reports>Inventory Report. Damaged inventory can be checked from Quarantine and Suitability fields.

Inventory Report_QuickAnswers&FAQs_5














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How can I add a default phone number for my Shipment Labels?

Screen Path: Entity>Organization

Default Phone Number information is taken from sender information. Each Sender is also created as an Organization within Logiwa.

If you set the sender info on the Carrier Management screen,then you should change the phone number within related organisation. However if you did not do that, client organization is taken as a default, so  you can go to the organization of the client that you have set up.

To add a default phone number for label creation, go to Organization screen. Select the organization that you want to add a default phone number and fill in the field Carrier Default Phone Number  then press the Save button .Organization_QuickAnswers&FAQs_1
































Your default phone number for label will be saved.

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How Can I Auto Ship An Order When It is Shipped In ShipStation?

Screen Path: Entity>Store Management

If you have set up the ShipStation integration, you can ship an order automatically through Logiwa. To do that you need to ensure that you have fulfilled the requirements below;

  • Ship order automatically toggle under the Store Management screen must be true.  

Store Management_QuickAnswers&FAQs_1



  • The Default Ship Location and Default Pallet Type fields under the Warehouse screen must be filled in, otherwise you will encounter with “Please define a pallet type to warehouse” error.

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  • The allocated and picked items must be in a location where  “Packing” location function is true.

Store Management_QuickAnswers&FAQs_4



  • If the order has not been allocated yet, only the Tracking number and the Carrier of the order will be updated.



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How Can I Send Shipment Tracking Info For WooCommerce?

Screen Path: Entity>Store Management

For WooCommerce integration, Logiwa is using below extension ;

For a smooth running integration you need to install the extension then the shipment information will sync to WooCommerce automatically.


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How Can I see my total inventory including the 0 inventory items?

Screen Path: WMS>Reports>Inventory Reports>Listing Inventory Report

To see the total inventory including the items with zero inventory, you need to follow the pathway given in the title above. Here you will find the chance of observing each item with its total quantity.

You can also use ‘Out Of Stock’ filter to see only zero inventory items

Listing Inventory_QuickAnswers&FAQs_1










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How To Adjust Inventory

Screen Path: WMS>Mobile>Count Operations>Instant Count

In Logiwa, to adjust the inventory, you need to perform a Count Operation. You need to navigate to WMS>Mobile>Instant Count.

You need to scan the location in which you want to adjust inventory.


On the following screen you need to scan the Pallet (LP) that you want to adjust inventory, if there is no Pallet (LP) in the location you can skip this step by clicking “No LP” button.


On the next screen, you need to scan the item barcode that you want to adjust and press ‘Conf’ button. To adjust an inventory you need to count all the inventory in the specified location, it is not possible to adjust the quantity of only 1 item. After you complete adjusting the inventory press ‘Result’ button.


Below is an example of how the Result page looks like.


If you close the screen without using the buttons, the location will be locked, to unlock it you need to go to locations page.

Actual LP Count: The number of LPs in the location

Actual Item Count: The number of items in the location

Lost LP: The LPs have not been counted.

Lost Qty: The quantity that have not been counted.

Excess Qty: The excessive quantity in the location

Complete Button: If you completed the count press this button and an administrator can review and approve the result

Update Button: If you completed the count operation and you have the administrative rights you can update the quantity and the system will replace the quantity that you have provided with the quantity in the system.

Cancel Button: If you are not sure about the result you can press the ‘Cancel’ button.

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How do I See Inventory Level In Logiwa?

Screen Path: WMS>Reports>Inventory Reports>Consolidated Inventory Report


You can check inventory level from Consolidated Inventory Report

Total Inventory: Total Inventory Quantity

Available Quantity: Free Quantity – Damaged Quantity

Damaged/Unsuitable Inv: Damaged Quantity


Inventory Level - Logiwa WMS

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